A quotation not accepted within 30 days may be changed. Typically the quote will remain the same for some time. If a price change occurs after the 30 days, we will honor the original quote.
Because of differences in equipment, paper, inks, and other conditions between color proofing and production equipment, a reasonable variation in color between proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance. LAMA Cutting Inc. will always do its best to reasonably color match book reprints to prior jobs, but a variation in color may occur due to length of time, machinery, and difficulty of exact color matching.
Over-Runs or Under-Runs
Over-runs or under-runs will not exceed (10%) ten percent of the quantity ordered. LAMA Cutting Inc. will bill for actual quantity delivered within this range. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation. This is because it is difficult to produce an exact amount of product. LAMA Cutting Inc. needs to make a greater amount of product to achieve the requested amount due to set up, human error, defections, waste, and ink or toner marks. The plus/minus 10% is needed to end up with the desired number of products. If the product total is under the desired amount, the customer will be credited that amount.
Unless otherwise specified in writing, payment of half (50%) the amount is required when the order is placed, and the remaining balance before the product is shipped. Claims for defects, damages, or shortages must be made by the customer in writing no later than 10 calendar days after delivery. If no such claim is made, LAMA Cutting Inc. and the customer will understand that the job has been accepted. By accepting the job, the customer acknowledges that LAMA Cutting Inc’s performance has fully satisfied all terms, conditions, and specifications. LAMA Cutting Inc.’s liability will be limited to the quoted cost of defective goods, without additional liability for special or consequential damages. As security for payment of any sum due under the terms of an agreement, LAMA Cutting Inc. has the right to hold and place a lien on all customer property in LAMA Cutting Inc.’s possession. This right applies even if credit has been extended, notes have been accepted, trade acceptances have been made, or payment has been guaranteed. If payment is not made, the customer is liable for all collection costs incurred.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications submitted. LAMA Cutting Inc. can requote a job at time of submission if materials do not conform to the information on which the original quotation was based.
Acceptance of orders is subject to credit approval and contingencies, such as fire, water, strikes, theft, vandalism, acts of God, and other causes beyond LAMA Cutting Inc.’s control. Canceled orders require compensation for incurred costs and related obligations.
Experimental Work, Prototypes, Samples, Product Layout
Experimental or preliminary work performed at customers request will be charged to the customer at LAMA Cutting Inc.’s current rates. This work cannot be used without LAMA Cutting Inc.’s written consent.
Film & Digital Devices
Negatives, positives, disks, and all other items will become customer’s property only upon full payment by customer. LAMA Cutting Inc. reserves the right to retain a lien on all such items in the event of nonpayment.
Electronic Data or Image
It is the customer’s responsibility to maintain a copy of the original file(s). LAMA Cutting Inc. is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or promises made about LAMA Cutting Inc.’s ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, formatting or programming needed to utilize customer-supplied files will be charged at prevailing rates.